Accessibility – Depot Live at Cardiff Castle

We want Depot Live at Cardiff Castle to be an event that is accessible for all.

To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster.

The following options are available:

Wheelchair Accessible

For customers attending in a wheelchair or mobility scooter. This ticket provides access to the accessible viewing platform, which is a raised platform with a clear view of the stage.

Mobility Accessible

For customers with accessibility requirements who need to have access to a chair or quieter area to make their experience more comfortable. This ticket also grants access to the accessible viewing platform, which is a raised platform with a clear view of the stage with seating provided. 

Deaf/Hard of Hearing

Provides entry to the general admission area with the BSL interpreter positioned near the side of stage (Please see the Deaf/Hard of Hearing tab below for further information)

Further details will be issued in the accessibility pack closer to the show. If you require accessible viewing platform access or other facilities (e.g. accessible toilets, hearing loops), please get in touch with us here - access@depotcardiff.com

Please note: Platform space may be limited.

Customers purchasing any of the accessible ticket types above are entitled to a free Essential Companion ticket.

You can select this when booking. An approval process will follow, where you'll be asked to submit supporting documentation.

Requirements

• Your Essential Companion must be willing and able to assist with all your requirements and provide support during the unlikely event of an evacuation or other emergency.

• If you need different people to take on the role of your Essential Companion throughout the concert, please contact us for advice.

Need a Companion ticket for General Admission or Premium areas?

If you're not booking an accessible ticket but need an Essential Companion for General Admission or Premium areas:

1. Purchase your own event ticket through Ticketmaster.

2. Contact the Ticketmaster Accessibility Team with your request and supporting documentation.

3. If approved, they will issue your Essential Companion ticket.

Please note that General Admission and Premium areas may reach event capacity, including companion spaces.

We recommend discussing availability with the Ticketmaster Accessibility Team . They will always do their best to accommodate requests, but all requests are subject to availability.

To help ensure accessible facilities and complimentary Essential Companion tickets are allocated appropriately, you'll have three weeks to submit proof of eligibility after requesting accessible tickets.

Your order may be cancelled if no supporting documentation is provided.

Examples of documentation that may be accepted include:

• PIP (Personal Independence Payment)

• DLA

• A letter from a medical professional, including a doctor's note or a letter from an occupational therapist

• Carer's Allowance

• A Nimbus Access Card with the +1 symbol

• Written confirmation from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming hearing loss of 70–95 dBHL or worse

• War Pensions Mobility Allowance

• Blind or partially sighted registration certificate (BD8 or CVI)

• A personal letter from a GP, community nurse or social worker

• Benefit award letters

• A copy of both sides of a Blue Badge

Further information is available in Ticketmaster's guide to accessible documentation.

For questions about purchasing accessible tickets or the Ticketmaster approval process, please contact the Ticketmaster Accessibility Team .

If you have questions about the accessible facilities at Depot Live at Cardiff Castle, please email access@depotcardiff.com .

If your request for an Essential Companion ticket is not approved, the Accessibility Team can advise you on the next steps.

I don't need a wheelchair or mobility ticket; I just need access to the accessible facilities. What should I do?

If you don't require platform access but would benefit from facilities such as accessible toilets or entrances, please email access@depotcardiff.com . Our Accessibility Team will be happy to advise.

Accessible toilets

Accessible toilets are available near the accessible viewing platform and within the main toilet blocks across the arena.

If you require access to the monitored accessible toilets in the accessible area but do not have an accessible ticket, please email access@depotcardiff.com for further assistance.

For Premium ticket holders, a luxury accessible trailer is also available within the Premium area.

Accessible viewing platform

The accessible viewing platform is available for customers with an eligible accessible ticket.

It is a raised platform offering a prime view of the stage and includes:

• Ramped access

• Accessible toilets located nearby

• Chairs for Mobility Accessible ticket holders

• Wheelchair charging points

• A member of staff on hand to assist

Essential Companions are welcome and will be seated alongside the ticket holder.

Please note that the accessible viewing platform has limited capacity and is reserved for accessibility customers plus one Essential Companion only.

To access this area, please ensure you select the correct accessible ticket type, such as Wheelchair Accessible or Mobility Accessible, when purchasing.

Accessible bar, food and merchandise lanes

Accessible bar lanes with lowered service areas are available at the main event bars. Please follow signage to locate them.

You and your Essential Companion can access these areas via the exit lanes of the bar queues, allowing you to bypass the main queue. Please have your accessibility wristband ready to show.

All food and merchandise stalls include a clearly signposted accessible serving area.

Staff will be fully briefed to recognise accessibility wristbands and provide assistance where needed.

Where a lowered counter is not available, a member of staff will be happy to come around the stall to take your order and offer any additional support you may require.

Weather

This is an outdoor concert, and we advise attendees to dress appropriately and bring suitable clothing for changing weather conditions.

As temperatures may drop in the evening, we recommend bringing a jacket or additional layers for warmth and comfort.

Umbrellas are not permitted inside Cardiff Castle.

Ground conditions

Depot Live takes place at Cardiff Castle. The site is relatively flat but does have uneven terrain in places.

The arena features grass, temporary trackway and hard-standing areas. Just beyond the drawbridge, there is also a cobblestone path running the length of the site.

You can view Cardiff Castle on Google Maps.

Please note: Poor weather conditions can affect the terrain and may make some areas more challenging for wheelchair users or customers with mobility requirements.

Arrival process

The accessible entrance is via the South Gate.

The ground consists of hard-standing paving stones. Once inside, the path leads left towards the ramp for the accessible viewing platform.

On arrival, you will be required to present your digital ticket, undergo a security bag check, receive an accessibility wristband and be directed to the accessible viewing platform.

Staff will be available to assist and clear signage will be provided.

You can find more information about digital tickets in our Ticketing – Depot Live at Cardiff Castle article.

Seating and mobility aids in the Premium area

There are no chairs available in the Premium area.

Wheelchairs and mobility scooters are permitted in the Premium area.

Ramp access is available to the platform.

Companions

If you require an Essential Companion ticket in the Premium area:

Purchase your ticket through Ticketmaster.

Contact the Ticketmaster Accessibility Team with your request and supporting documentation.

If approved, they will issue your Essential Companion ticket.

Ground conditions

The Premium area shares the same ground conditions as the main arena.

The site is relatively flat but has some uneven terrain. Ground conditions may become muddy or dusty depending on the weather.

Premium bar

• A lowered counter, accessible lane and clear signage will be available at the Premium bar.

• Large print menus are also available.

Luxury accessible toilet

A luxury accessible trailer is available in the Premium area for Premium ticket holders.

BSL interpreter

If you are a Premium ticket holder and require access to the BSL interpreter, please contact our Accessibility Team so they can discuss your requirements with you.

Further information

For any additional questions about accessibility in the Premium area, please email access@depotcardiff.com .